1. The Effects of Expectation Disconfirmations on Customer Outcomes in E-Markets: Impact of National Culture. Issue 4 (1st October 2016) Authors: Song, Lei; Weisstein, Fei L.; Anderson, Rolph E.; Swaminathan, Srinivasan; Wu, Gavin Jiayun; Feng, Shan; Tan, Kang (Frank) Journal: Journal of marketing channels Issue: Volume 23:Issue 4(2016) Page Start: 217 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗