1. Customer perspectives on water quality, safety, and service failure risks. Issue 8 (1st August 2013) Authors: Chalak, Ali; Reid, Scott; Silcock, Martin; Abiad, Mohamad G. Journal: Journal ‐ American Water Works Association Issue: Volume 105:Issue 8(2013) Page Start: E449 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗