1. Enhancing e-CRM in the insurance industry by mobile e-services. (15th April 2008) Authors: Bodendorf, Freimut; Schobert, Andreas Journal: International journal of electronic customer relationship management Issue: Volume 1:Number 3(2007) Page Start: 269 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗