1. Regulating healthcare complaints: a literature review. Issue 6 (8th July 2014) Authors: Beaupert, Fleur; Carney, Terry; Chiarella, Mary; Satchell, Claudette; Walton, Merrilyn; Bennett, Belinda; Kelly, Patrick Journal: International journal of health care quality assurance Issue: Volume 27:Issue 6(2014) Page Start: 505 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Regulating healthcare complaints: a literature review. Issue 6 (8th July 2014) Authors: Beaupert, Fleur; Carney, Terry; Chiarella, Mary; Satchell, Claudette; Walton, Merrilyn; Bennett, Belinda; Kelly, Patrick Journal: International journal of health care quality assurance Issue: Volume 27:Issue 6(2014) Page Start: 505 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗