1. Addressing the Janus face of customer service: a typology of new age service failures. (19th May 2020) Authors: Taylor, Charles R.; Kitchen, Philip J.; Sarkees, Matthew E.; Lolk, Christian O. Journal: European journal of marketing Issue: Volume 54:Number 10(2020) Page Start: 2295 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Addressing the Janus face of customer service: a typology of new age service failures. (21st May 2020) Authors: Taylor, Charles R.; Kitchen, Philip J.; Sarkees, Matthew E.; Lolk, Christian O. Journal: European journal of marketing Issue: Volume 54:Number 10(2020) Page Start: 2295 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. Corporate sustainability efforts and e-WOM intentions in social platforms. Issue 8 (17th November 2019) Authors: Choi, Chang Suk; Cho, Yoon-Na; Ko, Eunju; Kim, Sang Jin; Kim, Kyung Hoon; Sarkees, Matthew E. Journal: International journal of advertising Issue: Volume 38:Issue 8(2019) Page Start: 1224 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. Do bans on illuminated on-premise signs matter? Balancing environmental impact with the impact on businesses. Issue 1 (2nd January 2016) Authors: Taylor, Charles R.; Sarkees, Matthew E. Journal: International journal of advertising Issue: Volume 35:Issue 1(2016) Page Start: 61 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
5. Pharmaceuticals, Marketing, and Society: A New Center of Gravity for Critical Research and Policy. Issue 4 (October 2022) Authors: Sarkees, Matthew E.; Fitzgerald, M. Paula; Lamberton, Cait Journal: Journal of public policy & marketing Issue: Volume 41:Issue 4(2022) Page Start: 299 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
6. The changing landscape of off-label prescription drug promotion: Opportunities to improve decision-making. Issue 2 (6th June 2016) Authors: Sarkees, Matthew E.; Fitzgerald, M. Paula Journal: International journal of pharmaceutical and healthcare marketing Issue: Volume 10:Issue 2(2016) Page Start: 148 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
7. The Pandemic Ripple Effect: Understanding Marketing and Public Policy Opportunities in the Pharmaceutical Industry. Issue 1 (January 2021) Authors: Sarkees, Matthew E.; Fitzgerald, M. Paula; Lamberton, Cait Journal: Journal of public policy & marketing Issue: Volume 40:Issue 1(2021) Page Start: 103 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
8. Whose view is it anyway? Media coverage of litigation in for-profit firms' role in the opioid crisis. Issue 4 (2nd October 2022) Authors: Gratz, Elizabeth T.; Sarkees, Matthew E.; Fitzgerald, M. Paula Journal: Journal of marketing theory and practice Issue: Volume 30:Issue 4(2022) Page Start: 440 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗