1. Customer Relationship Management Research from 2000 to 2020: An Academic Literature Review and Classification. Issue 2 (June 2021) Authors: Meena, Priyanka; Sahu, Praveen Journal: Vision Issue: Volume 25:Issue 2(2021) Page Start: 136 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗