1. Service recovery system antecedents: a contingency theory investigation. (21st May 2019) Authors: S. Smith, Jeffery; Jayaram, Jayanth; Ponsignon, Frederic; S. Wolter, Jeremy Journal: Journal of service management Issue: Volume 30:Number 2(2019) Page Start: 276 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Service recovery system antecedents: a contingency theory investigation. (3rd June 2019) Authors: S. Smith, Jeffery; Jayaram, Jayanth; Ponsignon, Frederic; S. Wolter, Jeremy Journal: Journal of service management Issue: Volume 30:Number 2(2019) Page Start: 276 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗