1. Moments of angst: A critical incident approach to designing customer-experience value systems. Issue 3 (29th April 2014) Authors: M. Fawcett, Amydee; E. Fawcett, Stanley; Bixby Cooper, M.; S. Daynes, Kristine Journal: Benchmarking Issue: Volume 21:Issue 3(2014) Page Start: 450 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Moments of angst: A critical incident approach to designing customer-experience value systems. Issue 3 (29th April 2014) Authors: M. Fawcett, Amydee; E. Fawcett, Stanley; Bixby Cooper, M.; S. Daynes, Kristine Journal: Benchmarking Issue: Volume 21:Issue 3(2014) Page Start: 450 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗