1. Utilisation of CRM and its impact on sales performance: a study of sales professionals working in a virtual environment. (1st January 2011) Authors: Rodriguez, Michael; Yim, Frederick Journal: International journal of electronic customer relationship management Issue: Volume 5:Number 3/4(2011) Page Start: 203 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗