1. An Investigation of Service Quality—Willingness to Recommend Relationship across Patient and Hospital Characteristics. (March 2016) Authors: Yavas, Ugur; Babakus, Emin; Westbrook, Kevin W.; Grant, Cori Cohen; Deitz, George D.; Rafalski, Ed Journal: Journal of health management Issue: Volume 18:Number 1(2016:Mar.) Page Start: 49 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Patient-family Centred Care: Measuring Perceived Service Quality Following a Critical Care Services Experience. (September 2015) Authors: Westbrook, Kevin W.; Grant, Cori Cohen; Rafalski, Ed; Babakus, Emin Journal: Journal of health management Issue: Volume 17:Number 3(2015:Sep.) Page Start: 304 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗