Author/Creator: Proenca, Teresa - British Library Electronic Legal Deposit Catalogue-Journal Issues and Articles Search Results

Author/Creator Proenca, Teresa

1. Empowerment in call centers and customer satisfaction. (7th June 2021)

Authors:: Proenca, Teresa; Rodrigues, Helena
Journal:: Management research
Issue:: Volume 19:Number 2(2021)
Page Start:: 143
Record Type:: Journal Article
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2. Frontline employee empowerment and perceived customer satisfaction. (19th June 2017)

Authors:: Proenca, Teresa; Torres, Ana; Sampaio, Ana Sofia
Journal:: Management research
Issue:: Volume 15:Number 2(2017)
Page Start:: 187
Record Type:: Journal Article
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3. Self-managed work teams: a lean or an autonomous teamwork model?. (1st December 2008)

Authors:: Proenca, Teresa
Journal:: International journal of human resources development and management
Issue:: Volume 9:Number 1(2009)
Page Start:: 59
Record Type:: Journal Article
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