Author/Creator: Ponsignon, Frederic - British Library Electronic Legal Deposit Catalogue-Journal Issues and Articles Search Results

Author/Creator Ponsignon, Frederic

1. A customer journey perspective on service delivery system design: insights from healthcare. Issue 10 (29th November 2018)

Authors:: Ponsignon, Frederic; Smart, Andi; Phillips, Laura
Journal:: International journal of quality & reliability management
Issue:: Volume 35:Issue 10(2018)
Page Start:: 2328
Record Type:: Journal Article
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2. Beyond a mediocre customer experience in the circular economy: The satisfaction of contributing to the ecological transition. (10th December 2022)

Authors:: Guyader, Hugo; Ponsignon, Frederic; Salignac, Fanny; Bojovic, Neva
Journal:: Journal of cleaner production
Issue:: Volume 378(2022)
Page Start:
Record Type:: Journal Article
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3. Contingencies and characteristics of service recovery system design: Insights from retail banking. Issue 11 (7th November 2016)

Authors:: Contiero, Enrico; Ponsignon, Frederic; Smart, Philip Andrew; Vinelli, Andrea
Journal:: International journal of operations & production management
Issue:: Volume 36:Issue 11(2016)
Page Start:: 1644
Record Type:: Journal Article
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4. Customer experience design: a case study in the cultural sector. (21st August 2017)

Authors:: Ponsignon, Frederic; Durrieu, Francois; Bouzdine-Chameeva, Tatiana
Journal:: Journal of service management
Issue:: Volume 28:Number 4(2017)
Page Start:: 763
Record Type:: Journal Article
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5. Experience co-creation in financial services: an empirical exploration. Issue 2 (20th April 2015)

Authors:: Elina Jaakkola, Anu Helkkula and Dr Leena Aarikka-Stenroos, Dr; Ponsignon, Frederic; Klaus, Philipp; Maull, Roger S.
Journal:: Journal of service management
Issue:: Volume 26:Issue 2(2015)
Page Start:: 295
Record Type:: Journal Article
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6. Experience co-creation in financial services: an empirical exploration. Issue 2 (20th April 2015)

Authors:: Ponsignon, Frederic; Klaus, Philipp; Maull, Roger S.
Editors:: Elina Jaakkola, Anu Helkkula and Dr Leena Aarikka-Stenroos, Dr
Journal:: Journal of service management
Issue:: Volume 26:Issue 2(2015)
Page Start:: 295
Record Type:: Journal Article
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7. Healthcare experience quality: an empirical exploration using content analysis techniques. Issue 3 (15th June 2015)

Authors:: Ponsignon, Frederic; Smart, Andi; Williams, Mike; Hall, Juliet
Journal:: Journal of service management
Issue:: Volume 26:Issue 3(2015)
Page Start:: 460
Record Type:: Journal Article
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8. Service recovery system antecedents: a contingency theory investigation. (21st May 2019)

Authors:: S. Smith, Jeffery; Jayaram, Jayanth; Ponsignon, Frederic; S. Wolter, Jeremy
Journal:: Journal of service management
Issue:: Volume 30:Number 2(2019)
Page Start:: 276
Record Type:: Journal Article
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9. Service recovery system antecedents: a contingency theory investigation. (3rd June 2019)

Authors:: S. Smith, Jeffery; Jayaram, Jayanth; Ponsignon, Frederic; S. Wolter, Jeremy
Journal:: Journal of service management
Issue:: Volume 30:Number 2(2019)
Page Start:: 276
Record Type:: Journal Article
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