1. Hospitable Non-verbal Staff Behaviour as a Means to Create Value to Customers. (May 2021) Authors: Pijls, R.; Groen, B. H.; Termaat, W. A. Other Names: Navarro Francisco Javier guest-editor.; Corte Valentina Della guest-editor.; Cobanoglu Cihan guest-editor. Journal: Journal of creating value Issue: Volume 7:Number 1(2021) Page Start: 60 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗