Author/Creator: Morgeson, Forrest V. - British Library Electronic Legal Deposit Catalogue-Journal Issues and Articles Search Results

Author/Creator Morgeson, Forrest V.

1. An Abnormally Abnormal Intangible: Stock Returns on Customer Satisfaction. (September 2016)

Authors:: Fornell, Claes; Morgeson, Forrest V.; Hult, G. Tomas M.
Journal:: Journal of marketing
Issue:: Volume 80:Number 5(2016)
Page Start:: 122
Record Type:: Journal Article
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2. Cross-National Differences in Consumer Satisfaction: Mobile Services in Emerging and Developed Markets. Issue 2 (June 2015)

Authors:: Morgeson, Forrest V.; Sharma, Pratyush Nidhi; Hult, G. Tomas M.
Journal:: Journal of international marketing
Issue:: Volume 23:Issue 2(2015)
Page Start:: 1
Record Type:: Journal Article
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3. Modeling Heterogeneity in the Satisfaction, Loyalty Intention, and Shareholder Value Linkage: A Cross-Industry Analysis at the Customer and Firm Levels. (February 2016)

Authors:: Larivière, Bart; Keiningham, Timothy L.; Aksoy, Lerzan; Yalçin, Atakan; Morgeson, Forrest V.; Mithas, Sunil
Journal:: JMR, Journal of marketing research
Issue:: Volume 53:Number 1(2016)
Page Start:: 91
Record Type:: Journal Article
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4. Service Failure Severity, Customer Satisfaction, and Market Share: An Examination of the Airline Industry. (November 2014)

Authors:: Keiningham, Timothy L.; Morgeson, Forrest V.; Aksoy, Lerzan; Williams, Luke
Journal:: Journal of service research
Issue:: Volume 17:Number 4(2014:Nov.)
Page Start:: 415
Record Type:: Journal Article
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5. Stock Returns on Customer Satisfaction Do Beat the Market: Gauging the Effect of a Marketing Intangible. (September 2016)

Authors:: Fornell, Claes; Morgeson, Forrest V.; Hult, G. Tomas M.
Journal:: Journal of marketing
Issue:: Volume 80:Number 5(2016)
Page Start:: 92
Record Type:: Journal Article
View Content:: Available online (eLD content is only available in our Reading Rooms) ↗

6. Turning Complaining Customers into Loyal Customers: Moderators of the Complaint Handling–Customer Loyalty Relationship. (September 2020)

Authors:: Morgeson, Forrest V.; Hult, G. Tomas M.; Mithas, Sunil; Keiningham, Timothy; Fornell, Claes
Journal:: Journal of marketing
Issue:: Volume 84:Number 5(2020)
Page Start:: 79
Record Type:: Journal Article
View Content:: Available online (eLD content is only available in our Reading Rooms) ↗