1. How worthwhile is it to maximise customer satisfaction in public transport service contracts with a large captive user base? The case of South Africa. (September 2018) Authors: Mokonyama, Mathetha; Venter, Christo Journal: Research in transportation economics Issue: Volume 69(2018) Page Start: 180 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗