1. Do channel integration efforts pay-off in terms of online and offline customer loyalty?. Issue 7 (10th July 2017) Authors: Frasquet, Marta; Miquel, Maria-José Journal: International journal of retail & distribution management Issue: Volume 45:Issue 7/8(2017) Page Start: 859 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗