1. A model for evaluation of customer satisfaction with banking service quality in an uncertain environment. (19th September 2018) Authors: Tadic, Danijela; Aleksic, Aleksandar; Mimovic, Predrag; Puskaric, Hrvoje; Misita, Mirjana Journal: Total quality management & business excellence Issue: Volume 29:Number 11/12(2018) Page Start: 1342 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗