Author/Creator: Merlo, Omar - British Library Electronic Legal Deposit Catalogue-Journal Issues and Articles Search Results

Author/Creator Merlo, Omar

1. Acta Non Verba? The Role of Customer Participation and Word of Mouth in the Relationship Between Service Firms' Customer Satisfaction and Sales Performance. (February 2014)

Authors:: Eisingerich, Andreas B.; Auh, Seigyoung; Merlo, Omar
Journal:: Journal of service research
Issue:: Volume 17:Number 1(2014:Feb.)
Page Start:: 40
Record Type:: Journal Article
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2. Service Firm Performance Transparency: How, When, and Why Does It Pay Off?. (November 2015)

Authors:: Liu, Yeyi; Eisingerich, Andreas B.; Auh, Seigyoung; Merlo, Omar; Chun, Hae Eun Helen
Journal:: Journal of service research
Issue:: Volume 18:Number 4(2015:Nov.)
Page Start:: 451
Record Type:: Journal Article
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