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- Melendez, Karin [remove] 1
- 005.1 1
- Computer software -- Periodicals 1
- IEC standards -- Capability Maturity Model -- information technology -- DP industry -- quality management -- ISO standards 1
- Software engineering -- Periodicals 1
- empirical validation -- information technology services management -- ITSM model -- PCPS4SVC model -- reference models -- IT services operation -- process mapping -- small enterprises -- CMMI-SVC -- ITIL -- ISO/IEC 2000 -- very small organisation 1