1. An Industry/Academic Perspective on Customer Success Management. (February 2020) Authors: Hochstein, Bryan; Rangarajan, Deva; Mehta, Nick; Kocher, David Other Names: Rapp Adam guest-editor.; Baker Thomas L. guest-editor.; Hartmann Nathaniel N. guest-editor.; Ahearne Michael guest-editor. Journal: Journal of service research Issue: Volume 23:Number 1(2020:Feb.) Page Start: 3 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗