1. A holistic framework to embed good company practice for customer retention. Issue 2 (13th March 2017) Authors: McCrory, Barbara; Pilcher, Nick; McMillan, Janice Journal: TQM journal Issue: Volume 29:Issue 2(2017) Page Start: 257 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗