1. Managing frontline employee performance through coaching: does selling experience matter?. Issue 2 (3rd April 2017) Authors: Pousa, Claudio; Mathieu, Anne; Trépanier, Carole Journal: International journal of bank marketing Issue: Volume 35:Issue 2(2017) Page Start: 220 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗