1. Control, use and ownership of big data: A reciprocal view of customer big data value in the hospitality and tourism industry. (October 2020) Authors: Line, Nathaniel D.; Dogru, Tarik; El-Manstrly, Dahlia; Buoye, Alex; Malthouse, Ed; Kandampully, Jay Journal: Tourism management Issue: Volume 80(2020) Page Start: Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗