1. Customers experience and problem resolutions in retail banking. Some empirical evidence from Italian banking. (2016) Authors: Malinconico, Antonella; Fuccio, Nathalie Journal: International journal of financial innovation in banking Issue: Volume 1:Number 1/2(2016) Page Start: 109 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗