1. Accountable algorithms? The ethical implications of data-driven business models. (5th May 2020) Authors: Breidbach, Christoph F.; Maglio, Paul Journal: Journal of service management Issue: Volume 31:Number 2(2020) Page Start: 163 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Customer process management: A framework for using customer-related data to create customer value. (14th January 2019) Authors: Lim, Chiehyeon; Kim, Min-Jun; Kim, Ki-Hun; Kim, Kwang-Jae; Maglio, Paul Journal: Journal of service management Issue: Volume 30:Number 1(2019) Page Start: 105 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. Customer process management: A framework for using customer-related data to create customer value. (5th December 2018) Authors: Lim, Chiehyeon; Kim, Min-Jun; Kim, Ki-Hun; Kim, Kwang-Jae; Maglio, Paul Journal: Journal of service management Issue: Volume 30:Number 1(2019) Page Start: 105 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. Operating without operations: how is technology changing the role of the firm?. (15th October 2018) Authors: Breidbach, Christoph; Choi, Sunmee; Ellway, Benjamin; Keating, Byron W.; Kormusheva, Katerina; Kowalkowski, Christian; Lim, Chiehyeon; Maglio, Paul Journal: Journal of service management Issue: Volume 29:Number 5(2018) Page Start: 809 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
5. Operating without operations: how is technology changing the role of the firm?. (7th September 2018) Authors: Breidbach, Christoph; Choi, Sunmee; Ellway, Benjamin; Keating, Byron W.; Kormusheva, Katerina; Kowalkowski, Christian; Lim, Chiehyeon; Maglio, Paul Journal: Journal of service management Issue: Volume 29:Number 5(2018) Page Start: 809 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗