1. Benefit analysis of service quality degradation: A case study of the tourism industry. Issue 8 (17th November 2017) Authors: Hsieh, Li-Yang; Lin, Su-Mei; Lee, Yao-Hsien Journal: Journal of information & optimization sciences Issue: Volume 38:Issue 8(2017) Page Start: 1347 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗