1. Delighting Consumers Click by Click: Antecedents and Effects of Delight Online. (August 2013) Authors: Bartl, Christopher; Gouthier, Matthias H. J.; Lenker, Markus Other Names: Huang Ming-Hui guest-editor.; Rust Roland T. guest-editor. Journal: Journal of service research Issue: Volume 16:Number 3(2013) Page Start: 386 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗