1. Conceptualizing and Measuring Service Quality: Towards Consistency and Clarity in its Application to Travel Agencies in China. Issue 4 (1st October 2016) Authors: Chen, Hanyu; Weiler, Betty; Young, Martin; Lee, Yun Lok Journal: Journal of quality assurance in hospitality & tourism Issue: Volume 17:Issue 4(2016) Page Start: 516 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗