Author/Creator: Lassar, Walfried M. - British Library Electronic Legal Deposit Catalogue-Journal Issues and Articles Search Results

Author/Creator Lassar, Walfried M.

1. Convenience and satisfaction: mediation of fairness and quality. Issue 5 (25th April 2016)

Authors:: Roy, Sanjit Kumar; Lassar, Walfried M.; Shekhar, Vaibhav
Journal:: Service industries journal
Issue:: Volume 36:Issue 5/6(2016)
Page Start:: 239
Record Type:: Journal Article
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2. Customer engagement behaviors: The role of service convenience, fairness and quality. (September 2018)

Authors:: Roy, Sanjit Kumar; Shekhar, Vaibhav; Lassar, Walfried M.; Chen, Tom
Journal:: Journal of retailing and consumer services
Issue:: Volume 44(2018)
Page Start:: 293
Record Type:: Journal Article
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3. Measuring service quality: a systematic review of literature. (2015)

Authors:: Roy, Sanjit Kumar; Lassar, Walfried M.; Ganguli, Shirshendu; Nguyen, Bang; Yu, Xiaoyu
Journal:: International journal of services, economics and management
Issue:: Volume 7:Number 1(2015)
Page Start:: 24
Record Type:: Journal Article
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4. The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites: a consumer perspective. Issue 9 (19th August 2014)

Authors:: Roy, Sanjit Kumar; Lassar, Walfried M.; Butaney, Gul
Editors:: Lee, Nick; Hausman, Angela
Journal:: European journal of marketing
Issue:: Volume 48:Issue 9/10(2014)
Page Start:
Record Type:: Journal Article
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