1. Understanding service quality attributes that drive user ratings: A text mining approach. (October 2021) Authors: Gunasekar, Sangeetha; Kumar, Deepak S; Purani, Keyoor; Sudhakar, Sooriya; Dixit, Saurabh Kumar; Menon, Dileep Journal: Journal of vacation marketing Issue: Volume 27:Number 4(2021) Page Start: 400 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗