1. Text Mining Methods Applied to Insurance Company Customer Calls: A Case Study. Issue 1 (2nd January 2020) Authors: Liao, Xiyue; Chen, Guoqiang; Ku, Ben; Narula, Rahul; Duncan, Janet Journal: North American actuarial journal Issue: Volume 24:Issue 1(2020) Page Start: 153 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. What is good action research: Quality choice points with a refreshed urgency. Issue 1 (March 2019) Authors: Bradbury, Hilary; Glenzer, Kent; Ku, Ben; Columbia, Dusty; Kjellström, Sofia; Aragón, Alfredo Ortiz; Warwick, Rob; Traeger, James; Apgar, Marina; Friedman, Victor; Hsia, Hsiao Chuan; Lifvergren, Svante; Gray, Paul Other Names: Bradbury Hilary guest-editor.; Waddell Steve guest-editor.; O'Brien Karen guest-editor.; Apgar Marina guest-editor.; Teehankee Ben guest-editor.; Fazey Ioan guest-editor. Journal: Action research Issue: Volume 17:Issue 1(2019:Mar.) Page Start: 14 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗