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- Krallman, Alexandra [remove] 8
- Marketing -- Periodicals 3
- 658.8 2
- 658.802 2
- 658.872 2
- Consumer behavior -- Periodicals 2
- Customer services -- Periodicals 2
- Customer-to-customer -- Complaints -- Social media -- Service recovery -- Dysfunctional customers -- Virtual service recovery -- Attitude toward complaining -- Promptness of response -- Customer-to-customer interactional justice -- Dysfunctional customer behavior -- Online incivility -- Online support communities -- Experiential value 2
- Interactive marketing -- Periodicals 2
- Service industries -- Periodicals 2
- Social media marketing -- Facebook -- Twitter -- Social networking sites 2