1. Managing industrial service offerings: requirements on content and processes. (6th January 2009) Authors: Kowalkowski, Christian; Brehmer, Per-Olof; Kindstrom, Daniel Journal: International journal of services technology and management Issue: Volume 11:Number 1(2009) Page Start: 42 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms)⧉