1. Utilisation of emotional intelligence in the retail banking sector - a preliminary model for Lebanon. (2018) Authors: Khoury, Grace Al; Thrassou, Alkis; Kaufmann, Hans Ruediger Journal: Global business & economics review Issue: Volume 20:Number 5/6(2018) Page Start: 582 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗