1. Integrated feedback control reporting for improving quality of technical service reporting in IT service management. Issue 8 (December 2017) Authors: Khalilian, Ahmad Tabeh; Ibrahim, Othman; Nilashi, Mehrbaksh Journal: Telematics and informatics Issue: Volume 34:Issue 8(2017) Page Start: 1736 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗