1. Thinking styles affect reactions to brand crisis apologies. Issue 7 (11th July 2016) Authors: wang, liangyan; Wang, Shijian; Keller, Robin; Li, Jie Editors: Lee, Nick; Ashill, NicholasJeremy Journal: European journal of marketing Issue: Volume 50:Issue 7/8(2016) Page Start: Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗