Author/Creator: Keiningham, Timothy - British Library Electronic Legal Deposit Catalogue-Journal Issues and Articles Search Results

Author/Creator Keiningham, Timothy

1. Building service businesses in Africa: Introducing the business builder model. (13th August 2019)

Authors:: Aksoy, Lerzan; Allerstorfer, Peter; Cadet, Fabienne; Cook, Paul; Keiningham, Timothy; Koser, Manuel
Journal:: Thunderbird international business review
Issue:: Volume 62:Number 1(2020)
Page Start:: 5
Record Type:: Journal Article
View Content:: Available online (eLD content is only available in our Reading Rooms) ↗

2. Operationalizing Relative Customer Value. (November 2017)

Authors:: Keiningham, Timothy; Aksoy, Lerzan; Cadet, Fabienne
Journal:: Journal of creating value
Issue:: Volume 3:Number 2(2017)
Page Start:: 184
Record Type:: Journal Article
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3. The interplay of customer experience and commitment. Issue 2 (10th April 2017)

Authors:: Keiningham, Timothy; Ball, Joan; Benoit (née Moeller), Sabine; Bruce, Helen L.; Buoye, Alexander; Dzenkovska, Julija; Nasr, Linda; Ou, Yi-Chun; Zaki, Mohamed
Journal:: Journal of services marketing
Issue:: Volume 31:Issue 2(2017)
Page Start:: 148
Record Type:: Journal Article
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4. Turning Complaining Customers into Loyal Customers: Moderators of the Complaint Handling–Customer Loyalty Relationship. (September 2020)

Authors:: Morgeson, Forrest V.; Hult, G. Tomas M.; Mithas, Sunil; Keiningham, Timothy; Fornell, Claes
Journal:: Journal of marketing
Issue:: Volume 84:Number 5(2020)
Page Start:: 79
Record Type:: Journal Article
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5. Understanding Segment-specific Key Drivers to Guide Strategy: The Impact of Value on Key Drivers of Relative Satisfaction. (November 2022)

Authors:: Perkins-Munn, Tiffany; Evans, Heather; Buoye, Alexander; Rubin, Dan; Keiningham, Timothy; Aksoy, Lerzan
Other Names:: Kumar V. guest-editor.; Srivastava Rajendra guest-editor.
Journal:: Journal of creating value
Issue:: Volume 8:Number 2(2022)
Page Start:: 284
Record Type:: Journal Article
View Content:: Available online (eLD content is only available in our Reading Rooms) ↗

6. Understanding Segment-specific Key Drivers to Guide Strategy: The Impact of Value on Key Drivers of Relative Satisfaction. (November 2022)

Authors:: Perkins-Munn, Tiffany; Evans, Heather; Buoye, Alexander; Rubin, Dan; Keiningham, Timothy; Aksoy, Lerzan
Other Names:: Kumar V. guest-editor.; Srivastava Rajendra guest-editor.
Journal:: Journal of creating value
Issue:: Volume 8:Number 2(2022)
Page Start:: 284
Record Type:: Journal Article
View Content:: Available online (eLD content is only available in our Reading Rooms) ↗