1. Managing quality and customer trust in the e-retailing servicescape. (2017) Authors: Bateman, Patrick J.; Ulusoy, Emre; Keillor, Bruce D. Journal: International journal of electronic marketing and retailing Issue: Volume 8:Number 3(2017) Page Start: 232 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗