1. Complaint as a persuasion attempt: Front line employees' perceptions of complaint legitimacy. (July 2018) Authors: Khantimirov, Denis; Karande, Kiran Journal: Journal of retailing and consumer services Issue: Volume 43(2018) Page Start: 68 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Dissatisfaction after service failures as a realized transaction risk: Customer opportunism as a function of external and internal rewards. (January 2020) Authors: Khantimirov, Denis; Karande, Kiran; Ford, John Journal: Journal of retailing and consumer services Issue: Volume 52(2020) Page Start: Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. How Angry Customer Complaints Influence Salesperson Commitment to Service Quality. Issue 3 (2nd July 2016) Authors: Tao, Kungpo; Karande, Kiran; Arndt, Aaron D. Journal: Journal of marketing theory and practice Issue: Volume 24:Issue 3(2016) Page Start: 265 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. How context interferes with similarity-attraction between customers and service providers. (July 2016) Authors: Arndt, Aaron D.; Karande, Kiran; Glassman, Myron Journal: Journal of retailing and consumer services Issue: Volume 31(2016) Page Start: 294 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
5. How context interferes with similarity-attraction between customers and service providers. (July 2016) Authors: Arndt, Aaron D.; Karande, Kiran; Glassman, Myron Journal: Journal of retailing and consumer services Issue: Volume 31(2016) Page Start: 294 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
6. Protecting brands from product failure using extended warranties. Issue 7 (18th November 2019) Authors: Karande, Kiran; Gopinath, Mahesh Journal: Journal of product & brand management Issue: Volume 28:Issue 7(2019) Page Start: 787 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
7. Protecting brands from product failure using extended warranties. Issue 7 (29th May 2019) Authors: Karande, Kiran; Gopinath, Mahesh Journal: Journal of product & brand management Issue: Volume 28:Issue 7(2019) Page Start: 787 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
8. The Frontline Provider's Appearance: A Driver of Guest Perceptions. (November 2013) Authors: Magnini, Vincent P.; Baker, Melissa; Karande, Kiran Journal: Cornell hospitality quarterly Issue: Volume 54:Number 4(2013) Page Start: 396 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗