1. Antecedents of customer aggressive behavior against healthcare employees. (19th June 2017) Authors: Gur, Amit; Tzafrir, Shay S.; Zatzick, Christopher D.; L. Dolan, Simon; Iverson, Roderick Journal: Management research Issue: Volume 15:Number 2(2017) Page Start: 207 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗