1. A case study of using 7S framework to improve business process for call centre reforming. (1st January 2012) Authors: Hsu, C.F.; Peng, C.H. Journal: International journal of enterprise network management Issue: Volume 5:Number 1(2012) Page Start: 17 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗