Author/Creator: Hochstein, Bryan - British Library Electronic Legal Deposit Catalogue-Journal Issues and Articles Search Results

Author/Creator Hochstein, Bryan

1. An Industry/Academic Perspective on Customer Success Management. (February 2020)

Authors:: Hochstein, Bryan; Rangarajan, Deva; Mehta, Nick; Kocher, David
Other Names:: Rapp Adam guest-editor.; Baker Thomas L. guest-editor.; Hartmann Nathaniel N. guest-editor.; Ahearne Michael guest-editor.
Journal:: Journal of service research
Issue:: Volume 23:Number 1(2020:Feb.)
Page Start:: 3
Record Type:: Journal Article
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2. Does the Customer Matter Most? Exploring Strategic Frontline Employees' Influence of Customers, the Internal Business Team, and External Business Partners. (January 2016)

Authors:: Plouffe, Christopher R.; Bolander, Willy; Cote, Joseph A.; Hochstein, Bryan
Journal:: Journal of marketing
Issue:: Volume 80:Number 1(2016)
Page Start:: 106
Record Type:: Journal Article
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3. Evaluation of salespeople by the purchasing function: implications for the evolving role of salespeople. Issue 4 (1st October 2020)

Authors:: Paesbrugghe, Bert; Rangarajan, Deva; Hochstein, Bryan; Sharma, Arun
Journal:: Journal of personal selling & sales management
Issue:: Volume 40:Issue 4(2020)
Page Start:: 289
Record Type:: Journal Article
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4. Proactive Value Co-Creation via Structural Ambidexterity: Customer Success Management and the Modularization of Frontline Roles. (November 2021)

Authors:: Hochstein, Bryan; Chaker, Nawar N.; Rangarajan, Deva; Nagel, Duane; Hartmann, Nathaniel N.
Journal:: Journal of service research
Issue:: Volume 24:Number 4(2021)
Page Start:: 601
Record Type:: Journal Article
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5. The Austrian view and value co-creation process in solution-oriented firms: A seven stage, "solution prototyping" framework. Issue 1 (2nd January 2020)

Authors:: Plouffe, Christopher R.; Nagel, Duane; Bonney, Leff; Hochstein, Bryan; Salas, Jim
Journal:: Journal of marketing theory and practice
Issue:: Volume 28:Issue 1(2020)
Page Start:: 79
Record Type:: Journal Article
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6. Whom to hire and how to coach them: a longitudinal analysis of newly hired salesperson performance. Issue 2 (2nd April 2020)

Authors:: Bolander, Willy; Satornino, Cinthia B.; Allen, Alexis M.; Hochstein, Bryan; Dugan, Riley
Journal:: Journal of personal selling & sales management
Issue:: Volume 40:Issue 2(2020)
Page Start:: 78
Record Type:: Journal Article
View Content:: Available online (eLD content is only available in our Reading Rooms) ↗