1. Developing a HospiSE scale for hospital service excellence. Issue 3 (25th February 2014) Authors: Ho Voon, Boo; Abdullah, Firdaus; Lee, Nagarajah; Kueh, Karen Journal: International journal of quality & reliability management Issue: Volume 31:Issue 3(2014) Page Start: 261 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Sports service quality for event venues: evidence from Malaysia. Issue 2 (6th May 2014) Authors: Ho Voon, Boo; Lee, Nagarajah; Murray, Duncan Journal: Sport, business and management Issue: Volume 4:Issue 2(2014) Page Start: 125 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗