1. Revising satisfaction and dissatisfaction indexes of the Kano model by reclassifying indifference requirements: A case study of the presidential elections. Issue 1 (9th January 2017) Authors: Shahin, Arash; Mohammadi, Somaye; Harsij, Hossein; Rahbar Qazi, Mahmoud Reza Journal: TQM journal Issue: Volume 29:Issue 1(2017) Page Start: 37 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗