1. Prioritizing unread e-mails: people send urgent responses before important or short ones. Issue 5 (1st October 2021) Authors: Cox, Anna L.; Bird, Jon; Brumby, Duncan P.; Cecchinato, Marta E.; Gould, Sandy J. J. Journal: Human-computer interaction Issue: Volume 36:Issue 5/6(2021) Page Start: 511 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗