1. Examining the relationship between e-service recovery quality and e-service recovery satisfaction moderated by perceived justice in the banking context. Issue 6 (22nd June 2020) Authors: Mathew, Sonia; Jose, Ajay; G, Rejikumar; Chacko, Dony Peter Journal: Benchmarking Issue: Volume 27:Issue 6(2020) Page Start: 1951 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Examining the relationship between e-service recovery quality and e-service recovery satisfaction moderated by perceived justice in the banking context. Issue 6 (24th June 2020) Authors: Mathew, Sonia; Jose, Ajay; G, Rejikumar; Chacko, Dony Peter Journal: Benchmarking Issue: Volume 27:Issue 6(2020) Page Start: 1951 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗