1. Billions of impoverished people deserve to be better served: A call to action for the service research community. Issue 1 (21st March 2016) Authors: Fisk, Raymond P P.; Anderson, Laurel; Bowen, David E.; Gruber, Thorsten; Ostrom, Amy; Patrício, Lia; Reynoso, Javier; Sebastiani, Roberta Editors: Anders Gustafsson and Professor Roderick J. Brodie, Professor Journal: Journal of service management Issue: Volume 27:Issue 1(2016) Page Start: 43 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗