1. Contagious Effects of Customer Misbehavior in Access-Based Services. (February 2016) Authors: Schaefers, Tobias; Wittkowski, Kristina; Benoit (née Moeller), Sabine; Ferraro, Rosellina Journal: Journal of service research Issue: Volume 19:Number 1(2016:Feb.) Page Start: 3 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Look at Me! Look at Me! Conspicuous Brand Usage, Self-Brand Connection, and Dilution. (August 2013) Authors: Ferraro, Rosellina; Kirmani, Amna; Matherly, Ted Journal: JMR, Journal of marketing research Issue: Volume 50:Number 4(2013) Page Start: 477 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. The impact of facial emotional expression on the effectiveness of charitable advertisements: the role of sympathy and manipulative intent. (19th March 2022) Authors: Kang, In‐Hye; Leliveld, Marijke C.; Ferraro, Rosellina Journal: Journal of behavioral decision making Issue: Volume 35:Number 5(2022) Page Start: n/a Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. Traveling with Companions: The Social Customer Journey. (January 2021) Authors: Hamilton, Ryan; Ferraro, Rosellina; Haws, Kelly L.; Mukhopadhyay, Anirban Journal: Journal of marketing Issue: Volume 85:Number 1(2021) Page Start: 68 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗