1. A fuzzy approach to service quality diagnosis. Issue 1 (2nd February 2015) Authors: Saeida Ardakani, Saeid; Nejatian, Majid; Farhangnejad, Mohammad Ali; Nejati, Mehran Journal: Marketing intelligence & planning Issue: Volume 33:Issue 1(2015) Page Start: 103 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. A fuzzy approach to service quality diagnosis. Issue 1 (2nd February 2015) Authors: Saeida Ardakani, Saeid; Nejatian, Majid; Farhangnejad, Mohammad Ali; Nejati, Mehran Journal: Marketing intelligence & planning Issue: Volume 33:Issue 1(2015) Page Start: 103 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗