1. Web 2.0 in the CRM domain: defining social CRM. (1st January 2011) Authors: Faase, Robbert; Helms, Remko; Spruit, Marco Journal: International journal of electronic customer relationship management Issue: Volume 5:Number 1(2011) Page Start: 1 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗